Terms & Conditions

Notice of Terms & Conditions

These Terms and Conditions govern the use of the Strap the label Website.

Please read these Terms and Conditions and Privacy Policy carefully before using the Website.

By using the Website you are accepting and agreeing to these Terms and Conditions. You must not use the Website if you do not agree to these Terms and Conditions.

Strap the label reserves the right to change these Terms and Conditions at any time without notifying you.

It is your responsibility to regularly check these Terms and Conditions for any changes. Continued use of the Website will be taken as your acceptance of those changes. The Website and its content are provided for your personal use only and must not be used for any public or commercial purpose.


Domestic Delivery

We are currently experiencing delivery delays due to a high volume of parcels in the Aus Post network and COVID restriction that are in place nationally.

The delivery delays with Aus Post are due to:

  • reduction in air freight capacity and passenger flights (which also carry parcels)
  • a significant increase in parcels volumes, many which require manual sorting
  • hygiene and social distancing requirements in the Aus post network (such as social distancing through zoning, dedicated shift start times to reduce cross over of workers)

Domestic Standard Delivery = 5 days
Domestic Express = Within 48hrs


Our Change of Mind Policy

STL are happy to offer you a refund or exchange for change of mind on full priced items only.

The following change of mind timeframes apply:

Retailer: 5 days from date of purchase.
Please note our retailers may be temporarily closed to ensure the health and safety of our community.

Online (Australia/New Zealand):  3 days from date of delivery.

Unfortunately change of mind does not extend to Online International orders.

Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund of the product price within 5 business days from the date of return, subject to the following conditions:

  • Proof of purchase is accompanied with the returned merchandise;
  • The merchandise is unworn, unwashed, unused and in its original condition with all tags intact.
  • For bags, all packaging is intact.

Returned items deemed, at the discretion of STL customer care, to be damaged, worn, used or without all tags intact will be declined a refund and returned to the purchaser.

Please contact us for any queries you may have on this.

Exceptions to our change of mind policy, where items cannot be returned for a refund or exchange include,

  • Monogramed or personalised items
  • Sale items
  • International orders
  • Purchases made outside of the above timeframes


Consumer Guarantees

Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us.  If your product is not of acceptable quality, is not fit for its purpose or is different from its sample, then you may be eligible for a refund or exchange.

If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, STL can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer care team are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below.


Online Cancellations & Order Amendments

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed.

Amendments prior to order dispatch may include:

  • Change of delivery address
  • Changes to style of equal value
  • Adding items
  • Applying discounts

Please note standard delivery terms and conditions will not apply in this case. To avoid this, please ensure all details provided are full and correct at the time of order placement.


Returning Items

When exchanging or refunding an item due to change of mind, STL will not be able to provide a return postage bag or delivery cost refund on your behalf.

For items being exchanged or refunded due to product fault or damage, STL will be able to refund you the cost of delivery to our PO box within 5 business days of us receiving proof of delivery.

PO Box 219 Taylors Lakes, Melbourne Victoria

Please contact us for any queries you may have on this.


Terms & Conditions


Please find the Australia Post General Terms and Conditions here,


We provide the following options at checkout,

Parcel Post - Delivered within 3 business days

Express Post - Next business day delivery within Express Post Network (if order is place before 2pm the previous business day Monday - Friday in accordance with the conditions set out by Aus Post)


By joining the Strap the label consumer promotion, purchsaing a product or adding to cart (without completion of order), an individual consents to Strap the label contacting them via email to provide them with specific or general consumer or marketing information and notifying them of rewards, other products and or special offers.

An individual may end mailout correspondance at any time by contacting the Strap the label customer service team at info@strapthelabel.com.au or via the unsubscribe link on direct email messages.



All orders are priced in Australian dollars and include GST.

All prices quoted on the Website exclude postage and handling costs and you will be charged extra for postage and handling, unless otherwise stated as part of a promotional period.

Please note that you will be made aware of any extra costs at the time you place your order, before checkout is finalised.

Prices quoted on the website are subject to change at our sole discretion without notice.

If the price of merchandise is reduced after you place an order, Strap the label will not offer a subsequent price adjustment. The relevant price of merchandise is the price at the time you place your order.


Copyright Disclaimer

Under Section 107 of the Copyright Act 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.


Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

We may change these terms of use from time to time. Check before re-using any content from this website.


Website is 'As Is'

Use of the Website is on an “as is” and “as available” basis.

Use of the Website is at your own risk.

Strap the label does not warrant or guarantee that the Website is accurate (information or photography), factually correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free.

To the maximum extent permitted by the law, Strap the label  is not liable for any error or omission in the information on the Website.

Strap the label may modify, discontinue, interrupt, suspend or limit the use of the Website at any time when we believe it is reasonably necessary to do so.

To the maximum extent permitted by the law, Strap the label  is not liable for any modification, discontinuance, interruption, suspension or other limitation of the Website.

Any material downloaded or otherwise obtained through the Website is done so at your own risk and discretion. Strap the label  is not responsible in any way for any damage to your computer or network that may result.


Failure to comply with these terms & conditions

If you fail to comply with these Terms and Conditions as amended from time to time, Strap the label may without limitation, in our absolute discretion and without notice:

suspend or terminate your access to the Website; or

take legal action where necessary.